Why Your Firm’s Bottleneck Isn’t Demand Writing—It’s Your Workflow

Most personal injury firms think demand writing is their biggest pain point. And yes, demands are time-consuming and crucial. But the truth is: your workflow is the real issue.

At OPI Consultants, we’ve seen this pattern repeatedly: case managers are overloaded with tasks that have nothing to do with pushing a case forward. They’re chasing medical records, answering client calls, coordinating provider follow-ups—all while trying to draft quality demands.

Here’s what’s really happening:

• Your team lacks clear division of responsibilities.

• You don’t have a system that prioritizes demand velocity.

• Your workflows weren’t designed with profitability in mind.

When you shift from a reactive model to a structured, operational one, demand writing speeds up—not because people work harder, but because they work smarter.

What We Recommend:

• Implement intake-to-demand flow mapping.

• Create admin support roles to offload non-legal tasks.

• Set KPIs for case progression that align with settlement timelines.

Want to learn how we helped one firm triple their demand output without adding headcount? Let’s talk.